Our job is not complete until your entire staff is up and operational with DentiMax, comfortably using the software to its fullest extent. Even then, it is rare that an office does not experience employee turnover, making additional training necessary. To address the very real needs and challenges of today’s practices, our complete training system is designed to help your team quickly understand, learn and use DentiMax in a way that increases your production, collections and overall patient satisfaction. In fact, our end goal is for you and your staff to love the DentiMax software—our five-step training program is how we are going to do it.
Software Installation and Setup
As long as you have a high speed Internet connection, with your permission, our installation technician will “remote” into your computers and install DentiMax for you. You do not have to install anything. That’s right—we install everything for you. In addition, before your team has on-site training, we spend some one-on-one time with your main front desk employee(s) customizing the software’s settings to fit your practice’s unique needs and preferences. Via the Internet, we work with your designated employee to set up the right amount of operatories in the appointment book, enter the information for your electronic claims, and set up additional features that may be helpful to your practice, such as Electronic Prescriptions, Patient Communicator, Online Eligibility, Electronic Statements, etc.
Two Days of In-Office Training
When it comes to learning how to use the software, nothing is as personal and efficient as in-office training for you and your staff. With in-office training, one of our seasoned trainers spends two complete days training you and your staff on DentiMax. On Day One, we train your front desk on all of the practice management areas of the software, including the following:
- Using the Patient Ledger
- Sending Insurance Claims
- Sending Patient Statements
- Using the Scheduler
- Entering Payments
- Using Reports
- Tracking Referrals
- Using Patient Recall
On Day Two, we spend time with the back office (and front office, if you wish) training on all of the clinical areas of the software, including the following:
- Creating and Modifying Treatment Plans
- Accessing Digital X-rays from within the Charting Screen
- Entering Clinical Notes
- Recording Perio Measurements
- Acquiring Intra Oral & other Images
Once we conclude the in-office training, we offer both a clinical test and a practice management test that anyone in your office can take. If your office team members receive an 80% or better grade on each test, your office becomes “Certified” for the following 12 months and qualifies for 10% discounts on any product or service offered by DentiMax (technical support, software upgrades, etc.)!
“Go Live Day” Support
There is nothing quite as fun and exciting as going “live” with a new system. Even though you and your staff have already received thorough training, a DentiMax trainer is standing by via the Internet or telephone on this most important day. If your office has a question on the “go live” day, we are already “there” with the answers and the help you need.
After two weeks of using the software “live,” your team is ready for advanced online training. In this training session, we address all the questions that your staff may have from the first few weeks of using the software and then train your team on the software’s more advanced areas. This advanced training provides your staff the expertise and confidence needed to use the software’s powerful features to their fullest extent.
5 Weeks of Software Success Assurance
Your software is installed and set up, your staff is trained, and you have gone “live” with the DentiMax Practice Management Software. With patients coming in every day with different variations of real life questions and needs, your staff will continue to have questions and we will be there to answer those questions.
After going live, we call your staff each day for the next three days and then call each week for a total of five weeks. If your staff has software questions, we are there to resolve them quickly and correctly. This five-week period includes the advanced training of Step #4. Additionally, your staff can send text messages to their trainer during this time period. The text messages are answered quickly and, if needed, the trainer calls back to review items from previous training sessions.
We want you and your staff to successfully transition to DentiMax and love it. This five-step training program accomplishes this goal; we do not leave anything to chance. Learning something new can take time. This training program lets us be there with you and your staff all along the way. We look forward to taking this journey with you.
One Hour of Online Training
The Complete DentiMax Training System: The Five Step Plan