Refunds

All sales are final and non-refundable.

Two Week (14 Days) Money-Back Guarantee

If you are not satisfied with your order, you have 14 days from the date of installation to notify DentiMax, Inc. and request a refund of the purchase. To qualify for a refund from DentiMax, Inc., you must meet all of the conditions of DentiMax, Inc. Return & Refund Policy, found below.

To qualify for a refund, all of the following conditions must be met:

  1. A return shipping label must be requested within 14 days of the date of installation of your product.
  2. To request a return shipping label, please contact your sales representative or our customer service team at 1-800-704-8494 or via email address to [email protected]
  3. DentiMax Inc., must receive the returned Product within 30 days after a return shipping label has been provided. A return label is valid for 30 days and will expire on the 31st day after the date of issuance, at which time any return Product will be refused.
  4. Any accessories (such as positioners, bite blocks, etc.) originally included with the Product you purchased must be included with your return.
  5. Returned Product(s) must be in good physical condition (not physically broken or damaged), and in either its original packaging or packaging providing an equal degree of protection. When using original packaging, please ensure that any previous shipping label or other markings have been removed or covered completely.
Additional terms and conditions:

  1. To ensure successful delivery, you are required to ship the returned Product(s) using the prepaid return shipping label emailed to you by DentiMax, Inc. DentiMax, Inc. will not be responsible for returned Product(s) sent using an alternate carrier or shipping label. It is your responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier.
  2. DentiMax, Inc. will deduct the difference from your refund for using the prepaid return shipping label emailed to you by DentiMax, Inc.
  3. You shall assume all risk of loss or damage to the Product while in transit to DentiMax, Inc. If you return a Product to DentiMax, Inc. without all parts included in the original package, DentiMax, Inc. retains the right to either (1) refuse delivery of such return or (2) deduct from the refund paid to you a restocking fee equal to the higher of (i) fifteen (15) percent of the original price of the Product or (ii) the retail value of the missing parts.
  4. Refunds will be processed and paid within 2-4 weeks of DentiMax, Inc.’s receipt of the Product and any accessories.
  5. Refunds will be reimbursed in the original form of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Non-exchangeable items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping returns

To return your product, you should mail your product to:

4115 E. Valley Auto Dr.
Suite 101
Mesa, AZ 85206

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a shipping service which provides tracking information or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Payment & Service Suspension Policy

At Dentimax, we are committed to providing reliable and uninterrupted service. To ensure fairness and continuity, we have established the following policy regarding non-payment and service suspension.

  1. Payment Due Dates
    All recurring payments are due on the 1 st day of each month. It is the customer’s responsibility to ensure timely payment to avoid service interruption.
  2. Service Suspension – 10 Days Past Due
    If payment is not received within 10 days of the due date, your account will be temporarily suspended due to non-payment.
    • During this suspension, you will not have access to Dentimax services.
    • Service will be restored upon full payment of the outstanding balance.
  3. Permanent Disconnection – 60 Days Past Due
    If your account remains unpaid for 60 calendar days from the original due date:
    • Your account will be considered delinquent and permanently disconnected.
    • All services will be terminated, and any monthly billing will be canceled.
      • Reinstating services will require full payment of all outstanding amounts and applicable fees (see below).
  4. Reinstating Services After Disconnection
    To restore services after permanent disconnect, the following must be paid in full:
    • Outstanding account balance
    • $50 Reconnection Fee (non-refundable)
    • Any applicable late payment fees
    To begin the reconnection process, please contact our support team.
  5. Notification Schedule
    We understand that payment issues may occur, and we strive to provide clear communication:
    • Reminders will be sent before the 10-day suspension deadline.
    • Additional notices will be sent prior to the 60-day disconnection.
    • A final notice will be issued at least 7 days before permanent disconnection.
  6. Financial Hardship
    We are here to help. If you’re experiencing financial hardship, please contact us as soon as possible. Our team may be able to work with you on a payment arrangement. All requests will be reviewed by our Sales Manager and Accounting Team.

SMS Terms & Conditions

Program Overview:
By opting in, you will receive messages from DentiMax, including information about product updates, promotional offers, etc.

Message Frequency:
You will receive messages at a rate of up to 2 messages per month.

Opt-Out Instructions:
To stop receiving messages, you may unsubscribe at any time by replying with the keyword STOP. After sending this message, you will receive a confirmation SMS, and no further messages will be sent to you. To rejoin, text START to 800-704-8494.

Help:
If you need assistance with the SMS program, reply with “HELP” or contact us directly at 800-704-8494.

Carrier Liability:
Please note that carriers are not responsible for delayed or undelivered messages.

Cost:
Standard message and data rates may apply for messages sent to and received from us. For questions about your text or data plan, please contact your wireless provider.

Privacy:
For details on how we handle your information, please review our privacy policy.

Need help?

Contact us at [email protected] for questions related to returns of defective items.