Practice Management FAQs

We want to optimize how your practice sets up and uses DentiMax's easy dental software. Below we’ll answer commonly asked questions about the dental software so you quickly resolve your challenges so you can focus on patient care.

Basics

Q. What is the difference between technical support and training?

A. Our technical support team is responsible for ensuring your software runs to the best of its ability.

Training is responsible for teaching you how to use the software. Training and support are purchased separately.

Support prices are listed here and training can be purchased for $99/hour. We also have packages that include both for your convenience.

Q. What are my options for training?

A. We offer onsite training, personal remote training online, online training videos and webinars on our YouTube Channel, training manuals, and help guides.

You can search for resources here.

Q. How far ahead do I have to schedule onsite training?

A. We require one to three weeks notice for scheduling on-site training, but the more advance notice we have the better.

Q. What are the hours of your support department?

A. Click here to go to the DentiMax Support Page which will give you our latest support hours.

Support is also available via email and by scheduled appointment if that’s more convenient for you.

Q. What are your maintenance fees?

A. DentiMax’s maintenance plan is optional or may be included in the package you purchase.

You can purchase technical support either at an hourly rate, a monthly or annual package.

Using the Dental Software

Q: We do not practice in the United States, can we have our own tooth numbering system?

A. Yes, DentiMax does support FDI World Dental Charting.

Q. Can I post credit card transactions directly into the ledger of DentiMax?

A. Yes, with our CMS module, you can post credit card transactions directly into the ledger with no need for double entry.

You will also receive competitive merchant processing rates through CMS as well as secure online credit card vault for storing payment methods and an online patient payment portal.

Ask your sales executive how to get CMS in your practice today.

Q. Can we create our own reports?

A. Everything you need to create custom reports is included in the software.

But if you would like us to create a report, contact our support team for a preliminary quote.

Operating System and Technical

Q. What operating systems (OS) are supported?
Q. Can I use an iPad or tablets with DentiMax?

A. Currently DentiMax's Service based version is only supported through Window's PCs and tablets.

You can use an iPad or Mac with our cloud software.

Q. Do you work with other imaging systems?

A. DentiMax is an open platform software, which means that we integrate with virtually all imaging systems.

Q. Which clearinghouses can I use with DentiMax?

A. DentiMax will work with both APEX EDI and DentalXchange. You can reach APEX at (800) 840-9152 and DentalXchange at (800) 576-6412.

Each can provide you with competitive pricing and will work wonderfully with your DentiMax Practice Management.

Also, because it’s an open platform software, it may work with another outside clearinghouse of your choosing.

Q. Do you provide online back-up?

A. Our online (cloud) version of DentiMax is backed up at a secure offsite location with multiple redundancies.

You can also have your IT person set up an online automatic back-up of your server software.

Have more questions?

Contact us for training or support