Common DentiMax Support Issues

In addition to phone and email technical DentiMax support, this archive is an ever-expanding archive of common issues. Our hope is that this archive can help your office run smoothly at all times.

Solving Problems

Many of the more common support questions are easily fixable within the office. Many are not technical issues at all, but training issues. Checking this archive can help resolve issues quickly in many cases.

Being Preventative

Keeping up to date on support blogs can help the members of your office recognize potential issues before the occur, making sure the practice is running smoothly at all times.

Support Info

Occasionally, support information will update. This can include contact info and hours, or sunsetting of certain support tiers. Keeping up to date will make sure you always know what kind of support you have available to you.

March 5, 2025

Published by Ellie Batchiyska on March 5, 2025

Understanding Dental X-Ray Sensors: 2025 Guide

Digital imaging is revolutionizing dentistry. Among the many technological advancements in the field, dental x-ray sensors stand out for their ability to deliver precise, high-quality diagnostics while streamlining workflows. Dental X-ray sensors are a vital tool in modern dentistry, helping practitioners diagnose, plan treatments, and enhance patient care. This guide is designed for dentists, students, and dental technicians who want to deepen their understanding of dental X-ray sensors, including their costs, sizes, benefits, and how they’re revolutionizing the field. What is a Dental Sensor? A dental sensor is a digital […]

January 28, 2021

Published by Bill Binder on January 28, 2021

Personalized Reporting for Your Dental Office

DentiMax 20 comes with over 100 built in reports. These reports help you track finances, patient retention, claims and more. In some cases, your practice may even need to commission a customized report specifically programmed for your office. That said, sometimes it’s nice to personalize your own reporting experience since you’re the one who has to look at the reports every day. Here are a few ways you can have personalized reporting for your practice to make your reports sparkle. Before you Start Once you decide to change a report, […]

October 14, 2020

Published by Laurel Englund on October 14, 2020

Schedule a Practice Review Call With Our Tech Support Manager

We love having you as a valued customer and part of the DentiMax team. We want to partner with you and your staff to make sure you get the most out of your software and feel empowered with the tools provided. We’re offering all of our existing practice management customers a Practice Review with our Technical Support Manager to help ensure the system is set up to fit your practice’s needs and preferences, no charge to you. What is a Practice Review? Your Practice Review call will cover the following […]

August 5, 2020

Published by Laurel Englund on August 5, 2020

What Does End of Support Mean?

As of December 31, 2020, DentiMax version 2013 will have an end of support for DentiMax 2013. What this means for your practice is while DentiMax support will be available to help with very basic "how to" questions via email. Also, we will no longer troubleshoot error messages or functionality issues. Finally, we will not be offering telephone support related to DentiMax version 2013 (and older). In such cases, we recommend purchasing an upgrade to the most current version of DentiMax. Types of questions we will address for 2013 (and older) customers How do I […]

July 31, 2018

Published by Laurel Englund on July 31, 2018

9 Ways You Can Protect Your Data

Tips for Dental Office Data Security

June 20, 2017

Published by Laurel Englund on June 20, 2017

How to Get More from Customer Support

Experience smoother, easier technical customer service with these 7 tips.

March 22, 2017

Laurel DentiMax Customer Support Supervisor

Published by Laurel Englund on March 22, 2017

Meet Laurel Englund, Our Technical Support Supervisor

Working years of technical expertise here at DentiMax, Laurel Englund is stepping up as the Customer Support Supervisor for our team. Learn more about the woman who will lead out on all the solutions for your dental practice software questions.