As of December 31, 2020, DentiMax version 2013 will have an end of support for DentiMax 2013. What this means for your practice is while DentiMax support will be available to help with very basic “how to" questions via email. Also, we will no longer troubleshoot error messages or functionality issues. Finally, we will not be offering telephone support related to DentiMax version 2013 (and older). In such cases, we recommend purchasing an upgrade to the most current version of DentiMax.
Types of questions we will address for 2013 (and older) customers
How do I edit a scheduled appointment?
How do I batch print claims?
Where do I find the default report settings?
Types of questions we will not address for 2013 (and older) customers
I’m getting an error message when I try to send claims. What is causing it?
My report totals are wrong. Would you please help me determine why?
What happens to your current support contract when your version of DentiMax is no longer supported?
If you have a current monthly or annual support contract and choose to upgrade to the newest version of DentiMax, your support contract will transfer to the new version.
You may also choose to transfer the term of your contract to training hours with one of our dedicated trainers, or you may decide you’d like to apply the remaining balance of your support contract toward your upgrade to the most current version of DentiMax.
If you have a current annual support contract and choose not to upgrade to the newest version of DentiMax, your contract will cover only basic “how to" questions, as in the examples above, and will not be valid for telephone calls after the end of support. All support related questions will need to be emailed to [email protected] and a technical support agent will respond via email with an answer to the question.