Refund and Returns Policy 2024

Two Week (14 Days) Money-Back Guarantee

If you are not satisfied with your order, you have 14 days from the date of installation to notify DentiMax, Inc. and request a refund of the purchase. To qualify for a refund from DentiMax, Inc., you must meet all of the conditions of DentiMax, Inc. Return & Refund Policy, found below.

1. A return shipping label must be requested within 14 days of the date of installation of your product.
2. To request a return shipping label, please contact your sales representative or our customer service team at 1-800-704-8494 or via email address to [email protected]
3. DentiMax Inc., must receive the returned Product within 30 days after a return shipping label has been provided. A return label is valid for 30 days and will expire on the 31st day after the date of issuance, at which time any return Product will be refused.
4. Any accessories (such as positioners, bite blocks, etc.) originally included with the Product you purchased must be included with your return.
5. Returned Product(s) must be in good physical condition (not physically broken or damaged), and in either its original packaging or packaging providing an equal degree of protection. When using original packaging, please ensure that any previous shipping label or other markings have been removed or covered completely.

1. To ensure successful delivery, you are required to ship the returned Product(s) using the prepaid return shipping label emailed to you by DentiMax, Inc. DentiMax, Inc. will not be responsible for returned Product(s) sent using an alternate carrier or shipping label. It is your responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier.
2. DentiMax, Inc. will deduct the difference from your refund for using the prepaid return shipping label emailed to you by DentiMax, Inc.
3. You shall assume all risk of loss or damage to the Product while in transit to DentiMax, Inc. If you return a Product to DentiMax, Inc. without all parts included in the original package, DentiMax, Inc. retains the right to either (1) refuse delivery of such return or (2) deduct from the refund paid to you a restocking fee equal to the higher of (i) fifteen (15) percent of the original price of the Product or (ii) the retail value of the missing parts.
4. Refunds will be processed and paid within 2-4 weeks of DentiMax, Inc.’s receipt of the Product and any accessories.
5. Refunds will be reimbursed in the original form of purchase.